• 30 Days Return/Refund Policy
• Refund will be given as: Money Back, Replacement

Below are the detailed instructions on how to process a return or exchange. Please see whether either of these pertain to you and if the item(s) are covered by our return policy within 30 days of receipt. 

Order Cancellation

• All products ordered from us can be canceled within 24 hours free of charge, but orders canceled after that are subject to a handling fee equaling 50% of the item price.
• If it's been more than several days since your purchase, or if we have already shipped your item, you'll need to wait until you receive the item and then start a return request.

The following reasons are COVERED by our Return/Refund Policy. (Within 30 days of receipt)

• if we make it arrived wrong item/color. Yicosplay.com will provide a new one for free.
• It arrived damaged or in defective quality. Yicosplay.com will provide a new one for free.
• If we make it in the wrong size. Yicosplay.com will provide a new one for free.
• It arrived with missing parts. Yicosplay.com will provide a new one for free.
• Products are totally different from description. Please notice a little different of color between photos and actual products couldn’t be avoid. Refund or return service can’t be allowed in this case.
  
• Packages were get lost in transit after being confirmed with the shipping company. Yicosplay.com will provide a new one for free.

The following reasons are NOT covered by our Return/Refund Policy. 

• Products were made in the wrong size due to customers providing the wrong sizes. In this case, customer has the option to keep the origin products and purchase a new one with a big discount.
• Worn, used, stained, trimmed wigs, altered items cannot be returned or exchanged.
• Products were destroyed or returned due to failure to sign for receipt in time, If you return the item used, damaged, missing parts, or if it gets damaged during return shipping
• Outside of 30 days of receipt.
• Products not delivered successfully because of customers providing wrong address, wrong phone number or any unfriendly action delayed

Buyer return requirements

• The buyer must return the item in the same condition in which it was received. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer.
• The buyer assume responsibility for return shipping, including the cost
• When there are strong indicators that the buyer received a counterfeit item, we would not accept return or refund
• Proof of delivery for returned items:
• A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered);
• The date of delivery or attempted delivery;
• The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address and Signature confirmation

Detailed instructions on HOW TO PROCESS a return or exchange that COVERED by our Return/Exchange Policy

1. First of all, please contact us via email, we will check the issues and confirm the return details for you. Otherwise, we do not accept the return without the consent of the customer service.
2. Please send the related evidence to confirm the problem, so we can claim it for you.
3. Buyers are responsible for returning the items in their original conditions within 2 weeks of delivery of items at the seller’s expense through registered mails with the online delivery tracking number.
4. When your return request is accepted, we'll send an email to your email with the subject "Send the item back". Make sure you ship the return by the date in this email to avoid any delays or issues in the refund or return process.
5. The refunds will be returned back to you in 3 business days after we receive the item in good condition.

Once you request a return, we will get back to you within 3-5 business days. If we doesn't respond or you're unable to resolve the issue with them, you can ask paypal to step in and help.

Detailed instructions on HOW TO PROCESS a refund.

1. First of all, please contact us via email, we will check the issues and confirm the refund details for you.
2. Please send the related evidence to confirm the problem, so we can claim it for you.
3. if reasons are COVERED by our Return/Exchange Policy, we will give you a refund after 3-5 business days. Refunds go back to your original payment method and are typically available within 3-5 business days.

IMPORTANT:

1. Please allow 1 inch differs due to manual measurement, thanks ((1inch=2.54cm, 1cm=0.39inch)
2. Our standard size chart is close to the US Size and its finished costume size. We suggest taking our size chart as a guideline before you choose the size.
3. If you don't know how to choose the size, we suggest you have someone else help you to take your measurements, and then choose our custom size.
4. As different computers display colors differently, the color of the actual item may vary slightly from the above images, thanks for your understanding. Please notice a little different of color between photos and actual products couldn’t be avoid. Refund or return service can’t be allowed in this case.

Return/Exchange FAQ

How to return multiple items

• Sets and bundled items – You need to return the whole lot. For example, if you bought a set of paintbrushes, you can't return just one of them.
• Multiples of the same item – You can return some or all of them, but you can only open one return for the order. For example, if you bought five t-shirts from one listing, you can return two, but you won't be able to return the other three after 30 days you received

Why was my refund less than the amount I paid?

If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, we might deduct from your refund to cover the loss in the item's value or reject refund to you.

I bought an item of clothing, then i do not use it. Can I still return it and receive a full refund?

You can return the item if reasons are COVERED by our Return/Exchange Policy. (Within 30 days of receipt), but as it's no longer in the exact same condition as when you received it, we might provide a partial refund or reject refund for the loss in the item's value.

I sent an item back to the seller, but it got damaged at some point in the shipping process. Can I still get a full refund?

If the item was damaged due to it being insufficiently packed and protected for shipping, we might provide a partial refund to you for the loss in the item's value.

When the buyer doesn't receive an item

• The buyer reports that the item hasn't arrived or was not available for collection within 30 calendar days after the estimated or actual delivery/collection date
• we will responds to the buyer's report within 3 business days after the report date
• When a buyer reports that they didn't receive an item and the transaction meets our Return/Exchange Policy, we will look for: Evidence of successful delivery to the address provided in the Order details, or Proof that the buyer collected the item. If we determine that the item was not successfully delivered or collected, the buyer will receive a refund for the full cost of the item and original shipping. 
• Evidence of successful delivery include: 
• Tracking number from 4px express and shows a shipping scan before the latest estimated delivery date;
  
• A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered);
• The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the Order details page; and Signature confirmation