This Shipping Policy explains the shipping obligations as a seller.
1. Processing Time(Order handling time)
2. Estimated Delivery Date
3. Shipping country
4. Transit time
5. Order cutoff time
6. Shipping Fee
7. Tracking Your Shipment or Packages
8. Shipping Carrier
9. Tax fee
10. Shipping Issues FAQ

1. Processing Time(Order handling time)

All orders are made after payment. All descriptions of the product have been stated in the product description. We will transport the products you purchased within 3 - 30 days fulfill from Monday to Sunday after receiving the order. All the products have different order processing times. We have mentioned it in every product description. If there are special circumstances, such as holiday delay, we will communicate the accurate delivery time with the consumer through email.

2. Estimated Delivery Date

The estimated delivery date is when your order should arrive. Generally, the estimated delivery date is based on a combination of the processing time for the items you ordered (how long it takes the seller to create and prepare them for shipment), and the transit time (how long the package is typically in transit with the shipping carrier).

Processing time + Carrier transit time = Estimated Delivery Date

For example: If the processing time for an item you purchased is 3-5 days, and the transit time for the shipping method you chose is usually 2-4 days, your estimated delivery date is 5-9 days from today.

If we completes the order earlier than the expected ship date, the estimated delivery date will be recalculated accordingly. 

Estimated delivery date is estimated using our proprietary method which is based on the buyer's proximity to the item location, the shipping service selected, the ours shipping history, and other factors. Delivery times may vary, especially during peak periods. Please allow additional time if international delivery is subject to customs processing.

A. Why don't I see an estimated delivery date for my order?

Not all orders will have estimated delivery dates. Estimated delivery dates depend on the order’s shipping settings, which are set by the seller.

3. Shipping country

At present, our website only supports shipping to the United States, CanadaAustralia and other countries in the world

4. Transit time

A.The Transit time to the United States, Canada and Australia is generally 10-15 days and shipped from Monday to Sunday

B.Transit time for other countries is about 7- 10 days and shipped from Monday to Sunday.

Special circumstances may occur, such as customs delays. We cannot avoid this situation, but we will urge the customs staff to speed up the delivery of your package to you.

5. Order cutoff time

12:00 AM every day (GMT+08:00) China Standard Time 

6. Shipping Fee (Global Shipping Program)

  • 0 fee for shipping to United States, Canada and Australia (shipping fee, import taxes, customs processing fees included in the product price)
  • $29.99 (include shipping fee, import taxes, customs processing fees) for shipping to Other countries

Benefits of the Global Shipping Program for buyers:

  • You’ll pay all shipping, taxes, and import charges up front, and you won't have to pay any extra charges when your item is delivered
  • Tracking is always included so you can track your item right to your door
  • International deliveries made through GSP include customs clearance so you don’t need to handle any extra paperwork

Once you’ve paid for your item, we sends it to the 4PX Express. From there, it's sent to you. When you pay, your payment will be split into two transactions:

  • The first payment goes to the seller to cover the item price and any domestic shipping costs to send the item to 4PX Express
  • The second payment covers the international shipping cost and any import charges

After you've completed payment, you'll be able to see both the total cost and the amounts paid to the seller and 4PX Express shipping provider on the Order details page.

Tip: item can’t be delivered to P.O. Box numbers or APO and FPO addresses.

7. Tracking Your Shipment or Packages

After we transport your package, we will send you an email about delivery notice , in which we will clearly tell you how to track your package, tracking number, or you can use this link to query their own package.

8. Shipping Carrier

A. For United StatesCanada and Australia

after the production is completed, we will transport the products through 4PX Express from Monday to Saturday at 12:00 noon Beijing time. We usually use bags to package the products purchased by consumers, but we do not rule out that we will use boxes.

B. For other countries

We will transport the package through FedEx or DHL, from Monday to Saturday at 12:00 noon Beijing time

9. Tax fee

A. Sales Tax

We DO NOT required to collect sales tax on your purchase. For more information we recommend that you consult with your tax advisor. 

B. The import charges, customs processing fees and Duties Delivered Paid (DDP) 

The customs clearance service is an important part of international shipping and are meant to facilitate the import of goods to buyer’s country. 

The import charges, customs processing fees and Duties Delivered Paid (DDP) is include in the shipping fee. the buyer pays it at checkout.  You won't have to pay any extra charges when your item is delivered

Only the limited cases listed below are designated as some target countries

A. For the United States

Our products are sold in the United States, but we DO NOT charge sales tax and use tax in the United States.

B. For Canada

DO NOT include any taxes in the price, such as value-added tax (VAT), sales tax, or import tax. Display applicable taxes on your checkout pages, so that you can accurately understand the entire cost of your product.

C. For Argentina, Australia, Austria, Belgium, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Hong Kong, Ireland, India, Indonesia, Israel, Italy, Japan, Malaysia, Mexico, New Zealand, Netherlands, Norway, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, Vietnam

The product price, including any value-added tax (VAT) or Goods and Services Tax (GST). The landing page price matches the price in product data.

10. Shipping Issues FAQ

How to deal with the loss of goods during transportation?

If the goods are lost in the process of transportation, we will transport the new goods to you again or refund to you, and you do not need to pay any additional costs. If this happens, we will communicate with you about the delivery time of new products through email, because our products are all handmade. See details for more information about returns

How buyers can cancel an order?

If you want to cancel an order, you'll need to contact us by eamil and ask if they can cancel it for you. We can either accept or decline your cancellation request. If you need to cancel an order, let us know as quickly as possible. If we has already shipped your order, we won't be able to cancel it. you can't cancel individual items or entire order.

If it's been more than several days since your purchase, or if we have already shipped your item, you'll need to wait until you receive the item and then start a return request.

How to get help with an item that hasn't arrived?

If the estimated delivery date for your order has passed and your item hasn't arrived, you can let me know by email that you didn't receive it.

What to do if you provided an incorrect shipping details (phone number, name, address)?

If the shipping details you provided during checkout is incorrect, select Contact us. we can then modify the address or contact information.

If we has already shipped the item, we won't be able to cancel the order or modify any information. If possible, we recommend trying to collect your package from the original address. The package will be sent to the address you originally selected.

If you haven't received your item, let me know within 30 calendar days of the estimated delivery date.

What to do if you've only received some of the items you've purchased

If you bought multiple items from us, but something was missing when your order arrived, you should Contact us to report that you didn't receive an item. We may offer to let you keep the ones you received and give you a partial refund or reshipping missed items you purchased.

What to do if Delays from customs inspection?

For International shipping, any items may be subject to customs processing depending on the item's customs value. We will declare the item's customs value and must comply with customs declaration laws. If the delays from customs inspection occur, we will urge the customs to expedite the processing of your package. Please give us 3-5 working days to process it. We will contact you via email for specific details.